Frequently Asked Questions
1. Where are CITYSPORTS products shipped from?
All orders are dispatched directly from our European warehouses to ensure fast and reliable delivery.
Average delivery time is 2–5 business days within Germany and 3–7 business days across the EU.
2. Is the treadmill ready to use when it arrives?
Yes. Most CITYSPORTS walking pads and treadmills come pre-assembled — simply unbox, unfold, and start walking.
A detailed multi-language manual is included for easy setup.
3. What kind of warranty do you offer?
Every CITYSPORTS product includes a 2-year limited warranty covering manufacturing defects, motor performance, and electrical components.
If something goes wrong, our support team will help arrange repair, replacement, or parts assistance.
4. How do I contact customer service?
You can reach our customer care team anytime at
📧 support@citysportspro.com
We usually respond within 24 hours (Mon–Fri) and offer support in English, German, and French.
5. What is your return policy?
We offer a 30-day return window for all unused items in their original packaging.
Once your return is approved, you’ll receive full instructions and a prepaid return label if applicable.